If you have any other questions, please feel free to ask. From gripping drama, top-flight comedy and channels for the kids, to every BT Sport channel and a selection of Sky Sports, you can tune in and chill out. New line cost. M250 Fibre Broadband – average download speeds of up to 264Mbps. Please remember when searching for your holiday to add an additional night, as we operate an overnight service on our outbound flight. Free £150 voucher. You can also call 150 from a VM landline or mobile, or 0345 454 1111 from any other phone to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. 99 on my bill, they said they cannot cancel this subscription only Netflix can. 8%. Phone it in as a no service/connection issue. This is via Google Chrome browser on a machine that's never been used to log into my. Netflix Standard. Ultimate Oomph bundle: £99 a month for 12 months then £139 per month. Thus, I - 5257799. Overview. 99 a month Your package from 24/02/2023: £123. Our Cookies. From pre-school kids to teens, there’s something for all ages. Pixelated channels - tried all suggestions in Virgin Media: TiVo® service 2 weeks ago; TV channel numbers on TV 360 Remote. TV360 is the latest software which can drive your TV box, and it's totally different to the TiVo-software which drives your V6. 2 4 votes. Your use of the services will be governed by the terms of this agreement. Depending on your current package, and contract, you may be able to downgrade the Landline to a lower tariff, which may be more cost-effective. download speeds of 100Mb/s. 50 a month (first year saving £78). Virgin Media Ireland Limited, Macken House, 39/40. Find out more about Stream and how to get it here, or call 0345 454 1111 or 150 from a Virgin Media phone. How to change my Virgin Media or Virgin Mobile package. On that date we had a text message saying that it was postponed. Do Virgin Media phone plans and packages offer any third party discounts? Many plans and packages come with 3-6 free months of use for services like Apple Music, Apple TV, and Disney+. All plans offer unlimited broadband with speeds between 500Mbps and 2,000Mbps. They also offer Volt bundles which come with an O2 SIM show for will mobile phone. Perfect for football fans, get unmatched coverage of every UEFA Champions League and FA cup game (exclusive. Virgin Media social tariff. £8p/m extra or included with Gig1 or Volt. Website. Just upgraded our Virgin TV boxes & got a nice upgrade to our internet, I was told via the Phone agent that Today, We'd get the delivery of the boxes and also the new internet updated aswell. From 18 July, BT Sport has a new name. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. If you do cancel your contract over the phone, be sure to get confirmation via email or in writing, in case any problems over unpaid bills or cancellation fees arise at a later date. Find the most satisfying service you can 3. Virgin Media scores a seemingly low 2. Sky Stream, Sky Cinema, Sky TV + Netflix: was £37, now £11 per month. Open the Netflix app on your Virgin TV box and select the Netflix banner. Up to 301, to be exact – including many. Simply enter your postcode and we’ll tell you what broadband packages are available where you live. Virgin Media line rental £19 a month required. All our deals are unlimited broadband packages - download and stream what you like. Discount worth up to £511. You can renegotiate your bundle by calling VM on the usual number - it's not something you can do via this forum. View Virgin Mobile’s latest mobile data and minutes offers here. In terms of TV channels, Virgin Media’s Loaded TV has 100+ channels with 32 HD channels. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. (18 month contract applies) 108. We’re bringing you even more of the TV you love, with 13 extra channels that you can watch live or in On Demand at no extra cost. Further exclusions & legal stuff apply. Offer ends 3 December 2023. This deal comes without without any setup fees and you'll receive access to perks and. 18 month contract. Up to 3 WiFi Pods if needed. Step 4. Virgin Media O2. Choose broadband and phone or broadband only deals from the wide range of monthly broadband contracts. TV over WiFi. Virgin Fibre Areas only. Customers signing up to M500 will receive average download speeds of 516Mbps and average upload speeds of 36Mbps for £46 per month. From £5. 4 above, the Volt benefits for your Virgin Media services may be lost when you next recontract to Virgin Media’s. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media. Why you’ll love Virgin Mobile; Stay connected with Virgin Mobile; Already with us? Using your phone abroad; Get help with your mobile; Lost or stolen phone; Get the Virgin Mobile appNetflix Add-to-bill tip. 5 Virgin Media customers can connect to a single modem at a time. Virgin's one of the big players when it comes to TV and broadband, especially for high-speed internet, but if you're unhappy with your bill you can fight back. 6 months free. 50: Based on taking the Big Kahuna Movies & Sports bundle. Apple iPhone SE. Just wondered why as an existing customer of over 20years my bill keeps increasing. Broadband packages from £ 0 per month. On a TiVo or V6, synch your EPG with account by following Home > Help & Settings > Help > TV Care > I'm missing some channels. Excludes broadband faults and broadband network outages. Sky Cinema HD. Wi-Free will give you speeds of 10Mb Download and 2 Mb upload to 3 members of a Virgin Media household can connect to Wi-Free at a time. Step 2: Get connected. 50 a month, on an 18-month contract. Please use the QR code or website information presented when opening the app for the first time. 50 off cable bundle price a month, for first 12 months. The company's newest feature, Bundle Builder (a working title), is a new system that will help you realise if you can watch your favourite programmes through Freeview. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Not sure about upgrading? Here are five reasons you need Virgin TV 360…. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Standard prices apply from month 13. 1 ACCEPTED SOLUTION. Broadband deals . Modern Slavery Statement. com. Back in April 2022, my old Virgin media contract was due for renewal. LG 43" TV or £200 bill credit: New customers taking the Bigger bundle + Sports (including Oomph variants) online during the offer period from between 26 th July 2021 and 11. Keep everyone online . Virgin Media Quickstart set up. Our , which you can add anytime, start from £2. £8p/m extra or included with Gig1 or Volt. Your package / bundle price All services included in your Virgin Media bundle will be grouped by product type and listed here. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. If you are, you’ll continue to be charged £12. The Wi-Free service is subject to our Acceptable Usage Policy. The Virgin Media SALE is on with savings of £252 on the Virgin Media Full House bundle. 2. The Virgin Media SALE is on with savings of £252 on the Virgin Media Full House bundle. It will now be known as TNT Sports – but there’s no need to be concerned, or even to take any action. The price you pay will always be equal to or often cheaper than the price you would pay by going direct to the provider. 00 per month!It’s ultrafast, and with Virgin Media our M500 broadband package boasts average download speeds of 516Mbps and average upload speeds of 52Mbps – faster than the UK’s average home broadband service (63Mbps). It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. You can also compare of bundles available on the Virgin Media internet. Shop with a budget in mind Digital TV is now the only service type available in the UK. Registration is fast, simple and absolutely free so please join our community. then £44 a month. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. We're pleased to announce that we've strengthened our partnership with Netflix. Contact Us. (Virgin Media) Virgin Media’s mega volt bundle is discounted by £15 this Black Friday. Compare all broadband deals. For £99 a month on a 12-month contract, Virgin Media customers on the V. Exclusive Volt benefits – Volt broadband and sim deals also bring you all this: . You can do this by calling Virgin Media’s customer service team on 0345 454 1111. Perfect for streaming. What have you done? in Virgin TV 360 2 weeks ago; No TV Channels- All saying to Subscribe in Virgin TV V6 2 weeks ago; Multiple channels pixelated, TV unwatchable in Virgin Media: TiVo® service 3 weeks ago Virgin Media was founded in 2006. Virgin Media customers already had. We deliver across the UAE and you get an active mobile plan in 60 minutes. With average download speeds of 132Mbps, our M125 Fibre Broadband is one of our cheaper options. Compare our high speed broadband deals and find the perfect package to suit you. From £19 a month. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 99 a month. Below is an explanation of the different charges you may incur and our latest charges are shown in the table at the bottom. HD: HD TV set, V HD Box, TiVo box, Virgin TV V6 box or Virgin TV 360 box connected with HDMI cables required for HD channels. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Live life supercharged, with Volt. Choose the one suitable for you. Even the best packagers take between 5-10 minutes to create a package. Virgin Media was the UK’s first provider to offer broadband, home phone, TV, and mobile plans. Now moved to a cheaper provider and finding Internet speeds are much better and more reliable, and TV package much better too. Double O2 mobile data. Check out our landline packages. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Virgin Media Gig1 Fibre Broadband (avg upload speed 104Mbps) vs UK 24-hour average upload speed (15. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any other phone. The Netflix standard plan, which includes access to HD-quality streams, is now included on the Ultimate Volt bundle, Biggest TV and Biggest TV Volt bundles. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Pay Monthly SIMs; Family Plan; Learn about mobile. Provided you are out of contract and on a monthly rolling deal, cancelling your Virgin Media service is very straightforward. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access. Virgin Media UHD channel. Solved: Having recently upgraded to a 4k tv, I decided to upgrade my Virgin Media package to get as much 4k content as possible. on ALL business broadband. Price details. TV channels: Channels, content and features available depend on your chosen package. Our 250mb package doesn't even stream tv shows. Virgin have nearly finished rolling out their XGS-PON FTTP product in my area, I was speaking to one of their guys that confirmed what they were rolling out and he said it is capable of 10Gbps symmetric. No phone line. Save 20% on broadband and TV upgrades during the Black Friday Event at Virgin Media. £49 a month. *Monthly price shown will increase each April from. At least 30Mbps download speeds in every room or £100 one-off credit. We’ve also removed mention of a package that Virgin Media no longer offers. Many get a cheap promo deal for broadband, line rent and/or TV, and stick with it when it ends, usually paying £100s/year more than they started with. The cheapest Virgin Media packages are usually broadband packages with the phone line option added to it. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile or landline. There are four main options and all are unlimited so there's no monthly usage cap. 264 Mbps. Excludes broadband faults and broadband network outages. Apple iPhone 11. Virgin Media O2 has today refreshed its top packages, the Ultimate Volt bundle and the Biggest TV bundle, to. . From £5. Supercharged data & broadband speeds. The advertised internet download and upload speeds for our broadband packages are calculated on average, by taking the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm). Virgin Media Business shakes up wholesale connectivity market with flexible anytime cancellation as. Available with M50 broadband or faster. Virgin Media deals, packages & bundles. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. I chose the basic bigger bundle currently at £31. Excludes broadband faults and broadband network outages. We would like to show you a description here but the site won’t allow us. It’s the cheapest approach of getting fibre broadband, TV and home phone together in one home from Virgin Media. A new secure password will be generated for you. Availability. Frequently asked questions about Virgin Media upgrades. Streaming box, Sky over WiFi. Virgin Media Bigger Combo Bundle, Ultrafast Fibre Broadband + Weekend Calls. If you have a Virgin TV 360 box, simply scroll down to Free Apps and select the ITVX app. Thanks to the Virgin TV Go app – available to Virgin TV customers at no extra cost, you can access up to 110 live TV channels on the go from your devices, including your Android, iOS, Windows 10 and PC/Mac. Further exclusions & legal stuff apply. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. £8p/m extra or included with Gig1 or Volt. For those who are not already familiar with Virgin Media TV bundles, Virgin Media is a British company that provides TV, internet and telephone services to the UK. Choose from a range of superfast fibre broadband packages, with unlimited downloads as standard. If we can’t collect it, we’ll send you our free postal returns packaging. Good for casual browsing and streaming on up to 4 devices. In general, 10Mbps per person is a minimum benchmark, 20-30Mbps is better, 50Mbps is best, and. is the easiest way to manage your Virgin Media account on the go – and it’s available to download for all new and existing Virgin Media customers. Broadband, TV and Landline offers. Fibre broadband. The best way to make changes to your broadband, TV and landline services is online – through your account. 0, which suggests most of the site’s broadband reviews are negative. From access to 3. Compare all broadband deals. Hi, I filled out the forms to be set up for a new virgin media package for broadband and received an email saying "Thanks for choosing - 5256834The best Virgin Media broadband deal for December is their M100 Fibre broadband only package. Entertainment, on tap. Just sit back and continue to enjoy all the superb live. Landline packages. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Other channels like Alibi, W, Syfy and much more. -. Broadband speed boost: Virgin Media broadband speed boost to the next available level (if you don’t already have the fastest speeds in your area) Double data: Double data on. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. Here are the best ones available today. Virgin Media has simplified its TV packages which are available as part of its broadband, TV and phone bundles. Prices may increase at any time during the contract. User reports indicate no current problems at Virgin Media. With SITE123 free website builder you can enjoy a free subdomain automatically supplied by us. You can pay your Virgin Media bill several ways: We’ll check to see if you’re still eligible for our Essential broadband packages every 12 months and notify you of the outcome of the eligibility check. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. At the moment you can get Virgin Media's Gig1 Fibre Broadband for £45 per month - this gives you huge average download speeds of 1,130Mbps, even at peak times. Plus, you can roam in 75 destinations worldwide at no extra cost, and get up to £150 off a connected device when you take out a phone on a new O2 Connected Plan. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Here at Virgin Media, we also offer broadband, TV and phone deals that come with both Sky Sports and Eurosport channels together, such as our Bigger Combo bundle + Sports, Biggest Combo bundle and the Mega Volt bundle. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Then we got a new install date of 30th December!! Since the new date was given I have been trying to speak to someone about why it was postponed and that I was dependent upon. 2. £0 upfront fees. I'm paying the same price as the Volt package yet not getting the same services. With your card, you’re in. Bundles. Open the Netflix app on your Virgin TV box and select the Netflix banner. All our deals are unlimited broadband packages - download and stream what you like. Number of inclusive HD channels depends. This package does get over 230 channels, Sky Sports, Sky Cinema, Netflix and that unlimited O2 SIM. If you’re a Virgin Media customer, download the My Virgin Media app to make managing your broadband, TV, and home phone accounts smoother and easier. The. Selected bundles only, see below for further details. Save £105. £38 a month for 18 months. Exclusive Virgin Media deals. But I was told they were having a supply chain issue with the new 1G modem, therefore, I will get the free upgrade to 1G later, in a few weeks' time, when the 1G. 4Mbps in March 2023. M350 – 362Mbps, great for gamers, video streamers and at-home workers. Confirm your network card (either wifi card or ethernet card) on your machine supports over 1Gbps, e. Stream box and remote remain property of Virgin Media. List of Partners (vendors) The best Virgin Media Black Friday deals on TV and broadband in 2023 - You can save up to £270 on a mega volt Virgin Media broadband and TV bundle. Modern Slavery Statement. Flying with us is the fastest way to earn points. 10. We’re bringing you even more of the TV you love, with 13 extra channels that you can watch live or in On Demand at no extra cost. Virgin Media deals, packages & bundles. Virgin Media mega volt bundle: Was £85 per month, now £70 per month, Virginmedia. This price displayed is the full package price without any discounts or offers. If the channels are still missing, then for whatever reason they're not in your package. Broadband for low income families. Leaving Virgin Media. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Just upgraded our Virgin TV boxes & got a nice upgrade to our internet, I was told via the Phone agent that Today, We'd get the delivery of the boxes and also the new internet updated aswell. Virgin Media student discount: Up to 10% off unlimited fibre broadband. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Hey, couple of things there: 1. £0 upfront fees. Read article. Access your bills, diagnose faults and manage your package. The Virgin Media packages on offer are: 500Mb Broadband + Loaded TV. Saturday 18 November, 9pm, Virgin TV Ultra HD (CH 175/999) The narrative of this true life-inspired drama – the final film by celebrated writer/director Nora Ephron ( When Harry Met Sally, Sleepless In Seattle) – switches between 1950s Paris and 21st-century New York. Throughout this spooookiest of months you can. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Mbps average. Step 3 - Label the box – a letter came with the. Some of the on-demand content is free, while others are subscription-based. Available with M50 broadband or faster. This package includes above 100 channels and 32 HD TV channels. Find out what TV channels & broadband is included here. No setup fee. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Best Virgin Media broadband deals for November 2023. Actual speeds may vary. But before you call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone to tell Virgin Media you're leaving, we strongly. All of our packages, including broadband and phone deals, come with unlimited broadband. I received contract summary sheets reflecting the offer I selected at the prices I was expecting. If you wanted a third box then there would be an. Confirm your selection, and the downgrade will take place immediately. . 168. Hi @mattlfcx6 thanks for your reply. Broadband deals . Mbps average. Replies from the following methods aren't instant, roughly around 4 to 6 hours at times, often longer, as telephone calls take priority dependent. Here you’ll find all the help you need for Virgin Media related problems and issues. TV channels: Channels, content and features available depend on your chosen package. Build the ideal Virgin Media package for your unique needs. No nasty surprises. Kind Regards, Steven_LSee this _____ To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). If we do, we’ll either text or email you (from [email protected] channels: Channels, content and features available depend on your chosen package. Speak into the remote – say it, see it. You’ll then be able to use your same old phone to make. Voom Gig1 business broadband from Virgin Media O2 provides download speeds of up to 1,000Mbps – up to 13 times faster than what is widely available from other providers. May not be used in conjunction with any other offer unless stated by Virgin Media. 12 month contract. If you've checked and you are out of contract, the world is your oyster. Channel line-ups and content are subject to change at any time and to regional variations. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Pick the perfect card to suit your needs – from balance transfers and purchases to Virgin Points and more. The email says this: Like many of our customers, your contract with us will come to an end, and for you that will be on 23/02/2023. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. In general, 10Mbps per person is a minimum benchmark, 20-30Mbps is better, 50Mbps is best, and. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Learning about our speeds – all of which are available with a landline – will help you to choose the right package for you. Sign in or register . Stream from. Fri 7th Oct 2022. 12 months’ welcome discount on 12 month minimum term: New customers only. A V6 runs the same software as your parents' TiVo but on the same box as TV360, which is much. Virgin Media social tariff. You can buy this package below. Working hard to help connect the nation, shop our offers and order online. Further exclusions & legal stuff apply. Virgin Media employs around 12,000 people directly in the UK and is part of. Up to 3 WiFi Pods if needed. Choose your package. Virgin Media has taken note of this, and launched Stream from Virgin Media: a new, contract-free digital TV solution, for new and existing broadband customers. 00 a month. 190+ channels. Thus, I - 5257799. The new fibre phone line is designed to work with the same phones as the old copper line. 10. 50 a month , (Robbings sods!!) subject to the new pricing terms referred to below. 9%)) divided by (100-XX), where XX is the percentage discount of the customer's package to original full price. Virgin Media has a brand new TV box, which makes catching up on your favourite shows better than ever. Watch and stream TV on your mobile or tablet, and download selected shows to entertain you offline. It was launched shortly after Virgin Media and O2 merged in 2021. Verified Site. Virgin Media is a telecommunications company that offers a range of virgin mobile KSA internet packages to customers. Virgin Media’s Big Bundle includes its Mixit TV package, which gives you access to over 100 channels, including a range of free-to-air channels, entertainment, lifestyle and factual channels as. You can also contact its ‘retention team’ on 0345 444 1111 or use its online chat tool on its website. Sky has nearly the most expensive price for TNT Sports, with the add-on costing between £24 and £26 per month for the first 18 months, and then £30. 50 a month. Whether you fancy more speed or extra channels, our flexible plans make it easy for you to make changes to your Virgin Media package, so you can connect and enjoy in a way that’s best for you and your home. You will need a login to use ITVX the first time you use it. View products. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Find the Security Settings option, and location the Channel drop down menu. Broadband for low income families. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. for 9 months then. Build the ideal Virgin Media package for your unique needs. Or whether a paid service is. If you don’t need broadband and a landline, we also offer 4 packages with fast speeds for light, medium and. Registration is fast, simple and absolutely free so please join our community today. What to watch. Your friend also can get the unlimited usage subject to Virgin Media’s “acceptable use” policy. Locate the IP Address of your WiFi router, usually found on the Hub sticker. 2Gb Broadband + Loaded TV. Free Spirit Unlimited can be cancelled any time by providing 30 days’ notice. All Virgin Media customers armed with a Virgin TV 360 box or with Stream from Virgin Media can get Paramount+ direct on your telly once you’ve got a subscription to the service. It's just a pity that this sort of information is not clearly made available by Virgin Media themselves and their own customer service reps seem to not know any of this. Virgin Media O2 is today unmasking its new entertainment service, Stream from Virgin Media, offering customers a new way to bring together their favourite TV channels, video apps and streaming subscriptions all in one place and at great value, with a small plug and play. 5 Virgin Media customers can connect to a single modem at a time. Sky scores 1. Just signed up to Virgin 08/04/23 but unfortunately chose the wrong bundle. All-in-one internet packages let you pay for your TV, phone and broadband deals in one go – ideal if you’re after a bit of everything. There are many packages they are offering. At least 30Mbps download speeds in every room or £100 one-off credit. After that date, your price will be £123. If you need to check the great features included with your Virgin Media package, you can see them all with the app. 99 a month. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. LIONSGATE+: LIONSGATE+ is a premium On Demand service available on Virgin Media. speed. Contact Us. Read article. 5Mbps), based on Ofcom UK Home Broadband Performance report ( here – pg 4), measurement period September 2022. 1. Excludes broadband faults and broadband network outages. £19a month for 18 months. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies,. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. All you need to do is build your plan, choose your number and order online. Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 99 per month and for it to be added to my account without my permission or knowledge is in my view fraudulent. Click on the “> Check router status” button.